Terms & Conditions

All bookings are made through our website or by telephone at 0203 865 1942. By placing a booking, you agree to these terms and conditions in full.

Payment is processed securely via Stripe. We accept credit and debit cards (Visa, Mastercard), Apple Pay, and Google Pay. Full payment is taken at the time of booking. We do not accept cash payments.

You will receive a booking confirmation via email to the address provided. Please ensure all details (pickup address, flight number, date, time, passenger count) are accurate at the time of booking.

All prices quoted are fixed prices based on the route, vehicle type, and number of passengers. The quoted price includes the journey, VAT where applicable, and standard luggage allowance.

The following surcharges may apply:

• Public Holiday Surcharge (50%): Applies to bookings on 25 December, 26 December, 31 December, and 1 January.
• Congestion Charge: If your journey passes through the London Congestion Charge zone during charging hours, the applicable charge will be added to your fare.
• Airport Entry Fee: Airport drop-off or pick-up fees charged by the airport operator will be passed on to the customer where applicable.

All surcharges are displayed clearly during the booking process before payment is taken.

More than 24 hours before pickup: Full refund. Cancellations can be made via your booking confirmation email or by contacting us at bookings@expressairportcars.co.uk.

Less than 24 hours before pickup: Non-refundable. Once within 24 hours of the scheduled pickup time, the full fare is non-refundable as the driver will have been allocated to your booking.

Refunds are processed to the original payment method and may take 5–10 business days to appear on your statement.

Airport pickups: We provide 45 minutes of free waiting time from the actual flight landing time (not the scheduled time). This accounts for baggage collection and clearing customs. After the free waiting period, a per-minute charge will apply.

Non-airport pickups: We provide 15 minutes of free waiting time from the scheduled pickup time. After this period, a per-minute charge will apply.

Our drivers will attempt to contact you via the phone number provided. If contact cannot be made within the waiting period, the booking may be treated as a no-show.

Express Airport Cars carries comprehensive public liability and vehicle insurance as required by TfL licensing regulations. However, our liability is limited as follows:

• We are not liable for delays caused by traffic, road closures, adverse weather, or other circumstances beyond our control.
• We are not liable for missed flights or connections resulting from such delays.
• Our total liability for any claim shall not exceed the fare paid for the journey in question.
• We are not responsible for items left in vehicles, though we will make reasonable efforts to recover and return them.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under English law.

If you are dissatisfied with any aspect of our service, please contact us as soon as possible:

• Email: bookings@expressairportcars.co.uk
• Phone: 0203 865 1942

We aim to acknowledge all complaints within 24 hours and provide a full response within 7 working days. If you remain unsatisfied, you may escalate your complaint to Transport for London (TfL).